The only alternative for Mercedes-Benz lovers on the island. Don't bother with the Nanaimo location. I've bought 7 cars over the past 11 years from Mercedes dealers around BC. 4 from this dealer alone. My experiences were mixed, but mostly good enough to come back over and over. However, staff and attitudes change over time. After Scott S. left as GM, it doesn't have the same good vibe for me when visiting the sales floor. As for their service side, they will nickel and dime you if your car has to stay in overnight for no fault of your own. Mind you, the service manager, made it right and overall I would consider returning for another purchase, but also considering switching brands. 3.5 stars overall.EDIT Sept-25:The new management was very open to my criticism and therefore I’ve returned for a 5th purchase. Updated to 4 stars. Going forward if my future experiences with their service department improves I will report it here and adjust the star rating further. Thank you Chris and Marko for taking me seriously and making me feel comfortable with my first used car purchase in over 25 years.
Very Positive. Reassuring service. Good advice and estimate given.
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