Our newest models are changing the future of Mercedes-Benz, and the future of automobiles everywhere. With advanced technologies like MBUX Navigation and the Mercedes me app, drivers can easily locate nearby charging stations, monitor charger availability, and send destinations directly to their vehicle for seamless route guidance. The intelligent charging interface also helps customers better understand charging speeds through simple arrow icons, making it easier to choose the best option for their travel needs. Combined with convenient charging solutions like RFID card authentication and integrated MB.CHARGE Public services, Mercedes-Benz continues to deliver a smarter, more connected, and more convenient electric driving experience.
Note: these instructions apply to all Mercedes-Benz EQ models except EQB.
The Mercedes me connect app and MBUX navigation screen use different icons to display simple charger information.
Chargers that feature up to 49 kW charging power. Typically, these are the slowest charging speeds and can take more than 8 hours to charge vehicles fully.
Chargers that are rated between 50 kW and 149 kW of charging power. These are moderate to high charging speeds that are capable of charging your vehicle in less than 2 hours.
Chargers that feature up to 49 kW charging power. Typically, these are the slowest charging speeds and can take more than 8 hours to charge vehicles fully.
If the arrow is gray, the charger's data is not being transmitted to the network, and the system cannot distinguish its real-time availability.
At ChargePoint, BC Hydro and FLO stations, your RFID card is the preferred method of payment authentication. Scan your card, and the charger will authenticate using your MB.CHARGE Public account to begin the charging session. This authentication method requires registering your RFID card during MB.CHARGE Public registration.
If you have not registered your RFID card yet, you can do so in the MB.CHARGE Public Portal.
The Mercedes me app also supports convenient authentication across all charging networks.
First, plug the charging cable into the socket of your vehicle until you hear a mechanical click (some charging points may require authentication first to unlock the handle).
To start the charging session, open the map section within the app (bottom right 'navigation' icon) and select the charging stations icon to display stations. Choose the charging station you are parked at from the result list under the map. Compare the charger's ID on the app screen with the ID outside at the charger that is plugged into the vehicle. Then select the "Charge" button to authenticate and initiate the charging session.
The MBUX center display can also be used to initiate a charging session. Using the navigation, select your preferred charging station and scroll down to the image of a charging post. To ensure you are parked at the right station, look at the charger's IDs on the screen and reference the ID outside at the charger where you are parked. Then choose the plug and select "yes" when the system asks if you want to charge at the selected charging station. Quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
The EQB center display also offers all MBUX features but operates on a different software version than the EQS and other Mercedes-Benz EQ model lines.
To initiate a charging session, first select your preferred charging station in the navigation system and select "Start charging session." To ensure you are parked at the right station, look at the charger's IDs on the screen and reference the ID outside at the charger where you are parked. Select the icon (e.g. CCS 150 kW) under the charger ID.
Once you receive the confirmation that the charging session was started, turn off the vehicle to unlock the charging flap and quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
Service Interruption: BC Hydro Stations
BC Hydro is migrating software providers and as a result will be temporarily disconnected from payment integration tools such as MB.CHARGE Public. Customers are currently unable to find, use, or pay for charging sessions on BC Hydro's network using MB.CHARGE Public. Once the upgrades have been completed and BC Hydro is able to provide access to customers through MB.CHARGE Public, this notice will be removed.
In the interim, BC Hydro charging stations will continue to be accessible via direct payment at the stations only.
Service Interruption: BC Hydro Stations
BC Hydro is migrating software providers and as a result will be temporarily disconnected from payment integration tools such as MB.CHARGE Public. Customers are currently unable to find, use, or pay for charging sessions on BC Hydro's network using MB.CHARGE Public. Once the upgrades have been completed and BC Hydro is able to provide access to customers through MB.CHARGE Public, this notice will be removed.
In the interim, BC Hydro charging stations will continue to be accessible via direct payment at the stations only.
At ChargePoint, BC Hydro and FLO stations, your RFID card is the preferred method of payment authentication. Scan your card, and the charger will authenticate using your MB.CHARGE Public account to begin the charging session. This authentication method requires registering your RFID card during MB.CHARGE Public registration.
If you have not registered your RFID card yet, you can do so in the MB.CHARGE Public Portal.
The Mercedes me app also supports convenient authentication across all charging networks.
First, plug the charging cable into the socket of your vehicle until you hear a mechanical click (some charging points may require authentication first to unlock the handle).
To start the charging session, open the map section within the app (bottom right 'navigation' icon) and select the charging stations icon to display stations. Choose the charging station you are parked at from the result list under the map. Compare the charger's ID on the app screen with the ID outside at the charger that is plugged into the vehicle. Then select the "Charge" button to authenticate and initiate the charging session.
The MBUX center display can also be used to initiate a charging session. Using the navigation, select your preferred charging station and scroll down to the image of a charging post. To ensure you are parked at the right station, look at the charger's IDs on the screen and reference the ID outside at the charger where you are parked. Then choose the plug and select "yes" when the system asks if you want to charge at the selected charging station. Quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
The EQB center display also offers all MBUX features but operates on a different software version than the EQS and other Mercedes-Benz EQ model lines.
To initiate a charging session, first select your preferred charging station in the navigation system and select "Start charging session." To ensure you are parked at the right station, look at the charger's IDs on the screen and reference the ID outside at the charger where you are parked. Select the icon (e.g. CCS 150 kW) under the charger ID.
Once you receive the confirmation that the charging session was started, turn off the vehicle to unlock the charging flap and quickly plug the charging cable into the socket of your vehicle until you hear a mechanical click. Please be aware that the charging cable should be connected to the vehicle within 45 seconds.
Using the center display to initiate charging sessions is supported by all charging networks.
