Mercedes me

For 2019 and newer models, the latest technology from Mercedes-Benz puts you and your vehicle at the center of it all. Download the app now to activate your services today.

The Mercedes me App

The Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker. Download the app now to take full advantage of your Mercedes me connect services.
Available on iOS and Android

Overview Of Services

Connect Services

Complimentary for 3 years
Monitor your vehicle and take action using the Mercedes me connect app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.
Services include:
  • Remote Start and Remote Door Lock/Unlock
  • Remote retrieval of vehicle status
  • Vehicle Tracker
  • Geofencing
  • Live Traffic Information
  • Online Map Update

Assistance & Support

Complimentary for as long as your vehicle’s technology is supported
The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.
Services include:
  • Maintenance management
  • Breakdown management
  • Accident recovery
  • Telediagnostics for improved servicing
  • 24/7 emergency call services1
  • Information Call and me Call services

Concierge Service

Complimentary for 1 year
With Mercedes me connect, owning a Mercedes-Benz becomes even more satisfying. Enjoy access to a Mercedes-Benz Concierge, your personal assistant who can help with reservations, tickets, travel arrangements, and more.
Services include:
  • 24/7 Mercedes-Benz Concierge Service5
  • Turn-by-Turn Assistance5
  • Agent-assisted POI download5
  • Assistance via the in-vehicle call button6

In-car Wi-Fi

Complimentary 30 day trial
With the entertainment features from Mercedes me connect, you may never want to exit your vehicle. In-car WiFi lets you and your passengers surf the web at any time, while TuneIn® Radio offers thousands of stations, playlists and podcasts to soundtrack your journey.
Services include:
  • Wi-Fi Hotspot
  • TuneIn® Radio

Connect Services


Remote Start
Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.
Remote Door Lock & Unlock
Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.
Remote Retrieval of Vehicle Status
View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.
Point-of-Interest Download
Send an address from your phone directly to the Navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.
Programming of Charging Settings and Pre-entry Climate Control (plug-in hybrid and electric vehicles only)
For hybrid and electric vehicles, view your charging status and activate climate control remotely.
Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more.


Vehicle Tracker
View the current location of your vehicle on a map using your smartphone or computer.
Parked Vehicle Locator
Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it.
Set up a virtual boundary through the Mercedes me connect Portal, and be notified when your vehicle enters or exits that defined area.


Live Traffic Information
View live traffic information and optimized route guidance on your vehicle’s navigation.
Car-to-X Communication
With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.
Fuel & Charging Stations with Pricing (plug-in hybrid and electric vehicles only)
When viewing your navigation, Mercedes me connect will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.
Route Planning (plug-in hybrid and electric vehicles only)
Calculate your route based on your vehicle’s remaining range and the charge stations along the way.
Parking Points-of-Interest
Need parking? View parking facilities near your location, along with current availability and prices.
Online Map Updates
Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.
Weather Overlay
Have the option to view location-specific weather and temperatures within your navigation map.
Predictive Navigation
Based on your completed trip data and habits, the Mercedes me app suggests a selection of likely destinations, which you can send to your vehicle with just a click.

Assistance & Support

Maintenance Management
Get reminders of upcoming service, and book an appointment with your preferred service dealer.
With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.
Accident Recovery
If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.
Breakdown Management
In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.
Remote Vehicle Diagnostics
Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.
Software Updates
Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Concierge Services

Mercedes-Benz Concierge Service
For select 2019 and 2020 models, customers with an active subscription to the Mercedes me connect Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request.
Agent-Assisted POI Download
Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.

In Car Wi-Fi

In-car Wi-Fi
Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.
TuneIn® Radio
Access TuneIn® Radio using your vehicle’s head unit to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

1 Mercedes me connect is not available on B-class, smart and Mercedes-Benz Vans. 2 Concierge Services complimentary for 1 year for E-Class, GLE, GLS, CLS, SL, S-Class, G-Class, AMG GT, and AMG GT 4-door Coupé. 3 Remote Start not available on SLC, SL and AMG GT models. 4 Only available on models with NTG 5.5 and later. 5 Requires a COMAND system with navigation, which is optional on some models. 6 Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported * National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces. ** Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.

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